Liability is limited to the replacement of our product only. We offer a limited lifetime warranty on all dudley products. Store your combination at – a FREE service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices! Once the request is received, your combination will arrive in approximately 4-6 weeks.In lieu of notarization, the Lost Combination Form must be signed by a prison facility official. Note for inmates at a correctional facility: In addition to the Lost Combination Form, you must submit your request on official prison facility letterhead. You can include up to 6 combinations on one notarized form. Have your Lost Combination Form notarized by a Notary Public to prove you are the owner of the lock.Print out the Lost Combination Form from a Printer Friendly Page or download a PDF file.Please see examples of a serial number if you are unsure if your lock features one. Confirm that your lock features a serial number prior to submitting a Lost Combination Form.Please note that although Master Lock does not charge for this service, some distributors or retailers may charge a fee.Ask the distributor or retailer to contact Master Lock for the combination on your behalf and we will validate ownership through them.IMPORTANT: If the lock is not brought to the retailer or distributor, we will not release the combination. The lock must not be attached to anything. Bring the lock to a Master Lock distributor or retailer.

We no longer provide lock combinations in response to phone, fax, or email requests.ġ) Visit a Master Lock Distributor/Retailer Note: Due to increased security concerns nationwide, Master Lock recognizes the heightened need for additional safety measures. Please see examples of a serial number if you are unsure if your lock features one.Ĭhoose from one of the two options below to obtain your combination: Unfortunately, we are unable to provide combinations for non-serialized locks. For greater convenience, we encourage consumers to store their combination at our secure website,, which is easy to use and offers 24/7 access. To provide enhanced long-term security, Master Lock has discontinued imprinting a serial number on the lock body on combination locks sold through retail locations. However, only records from the last 10 years MAY be available.įor your information, the serial number is engraved at the bottom of the lock or on the back of the lock for the DY1525 or DYA400K.Ī) My lock does not have a serial number: In order for us to be able to provide you with the lost combination number(s), we will require the serial number(s) of the lock(s) in question. Only serialized locks may have the option of combination retrieval. If you choose one of the above captioned options, make sure you specify the one you are selecting and if by e-mail, kindly provide us with the e-mail address.įor further information, please do not hesitate to contact our Customer Service department at Refer to caption Electronic Control (EC) on our School Order Form under data for cost in relation to the above captioned option. A school’s complete charted system is kept on file by dudley ®.Įven though a paper control chart is forwarded with each order, you receive said data in an Excel-file by email. Note: this section is for School Administration only.Ĭontrol Chart: Each order of key control locks comes with a paper control chart that contains the serial number and the corresponding combination numbers.

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